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At Fitness First we are always here to help, please select one of the options below to help us direct your enquiry.
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If you have any feedback or questions about our clubs, our website or our service in general, please send us a message by completing our enquiry form.
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YOUR ENQUIRIES
How do I become a member?
If you would like more information about membership options, visit our membership page for details.
Once you are ready, you can join us online. Alternatively, you can join us by contacting your local club.
I would like to freeze my membership
Time Freeze is available for up to a maximum of 4 weeks each calendar year at a cost of $5 per week. If you are within minimum term, Time Freeze is not classified as a full payment toward your minimum agreement period.
You can freeze your membership on our Member App (Download on App Store or Play Store).
To create an account for the first time, click 'Setup account’ and follow the prompts.
I wish to cancel my membership
To cancel your membership, please contact your club on 1300 55 77 99. Our friendly team will talk through your membership details and discuss all suitable options.
I have a billing enquiry
If you wish to make a payment over the phone or discuss an overdue account, please call our billing provider, Debit Success, on 1800 681 827 or submit a Payments and Billing Enquiry here.
For all other membership queries, please contact your local club via the details found on the Find a Club page.
Do you offer corporate memberships?
Learn more about our Corporate Memberships options here.
I have a media enquiry
Please contact our Media Team [email protected].
I have a retail or tenancy enquiry.
Please contact our retail team.
I wish to enquire about advertising with Fitness First
Please contact Val Morgan Outdoor for all advertising enquiries.